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Courses

Spotter Service’s of the Casino Games: Employees, Players, Rules and Regulations. Observation and Spotter Service of the Hotel, Restaurants, Bars, Shops.

Complete and through employee, vendor and outside contractor background investigations.

  • Surveillance
  • Security
  • Investigations
  • Commission
  • Compliance
  • Regulators
  • Internal Audit

     Complete training on policy, Procedures and cheating moves and detection, Both by employees and patrons.


Course Types:
 
Customer Service:
What sets your property apart from the rest? Customer contact skills to turn first-time visitors into loyal customers.
   
Communication Skills:
Types and impact of effective verbal, non-verbal and written communications. Conflict management strategies and dealing with difficult people.
   
Leadership:
Setting a positive tone in the work environment. Time management and Strategies to manage stress and Business Ethics.
   
Managing Your Human Capital:
Human Resources' issues, protecting your most valuable assets. Hiring & retention strategies, rewards & recognition, coaching & discipline.

Gaming Detection Associates is also affiliated with Guenther Detective Agency and can offer several services to your company such as: Casino Investigations, Casino and Hotel Spotter Service, and Background Investigations.